Lenovo confirms Legion Go issues after gamers report bricked devices
When a company’s software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so.
Why It Matters
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Key Facts
- Fact 1: Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC — among other reports of damage and high repair bills — the company is breaking its silence.
- Fact 2: Here’s the statement Lenovo provided to The Verge, via communications director Jeff Witt: Lenovo is aware that some Legion Go devices may experience a blank screen during installation of BIOS version V42.
- Fact 3: BIOS V42 was not distributed through Windows Update or Legion Space, and Lenovo has removed the update from its support website while we continue our validation work.
- Fact 4: Users who have successfully completed the V42 update should not need to take further action at this time.
When a company’s software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so.
But it’s not clear that computing giant Lenovo will go that far. Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC — among other reports of damage and high repair bills — the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.
(Original synthesis pending human/AI review — generated by the stub provider by selecting real sentences from the source material, not by writing new analysis or commentary.)
Original source: The Verge
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